Privacy Policy

Privacy Policy

This Privacy Statement describes how personal information is collected and used by Lewin Arundell Models, Ltd. (“Lewin Arundell Models”, “we”, “us”, or “our”) in connection with the Services. “Services” means our events, websites, applications, streaming platforms and other platforms, surveys, questionnaires and our other business activities. 

Other businesses may become our affiliates in the future. When you use our Services, we may access and use account information and other personal information that our Affiliates have collected about you for the purposes of providing Services to you. We may also share with our Affiliates account information and other personal information that we have collected about you.

By using our Services, you acknowledge and accept our practices as described in this Privacy Statement. If a Service sets forth additional privacy notices or terms, then those additional privacy notices or terms will apply to that Service.

This Privacy Statement does not apply to personal information that is de-identified, aggregated or anonymized, as such information is not personal information. This Privacy Statement also does not apply to information that is collected through the websites of any of our affiliates based outside the United Kingdom or through any other services offered by our affiliates outside the United Kingdom. This Privacy Statement does not apply to our interactions with people in their capacity as employees, employment applicants, contractors, vendors, or third-party service providers.

Kinds of personal information we use

We collect and use personal information, including personal information in the following categories:

• Account information, such as credentials to access your accounts with us including usernames; password; security questions and answers.
• Communication information, such as the content of messages sent through chat functions, emails, texts, or information that you send to us; recorded calls; technical information related to communications such as time, date or length of the communication.
• Contact and profile information, such as your name; email address; street address; postcode; telephone number; texting number; gender or sex; date of birth.
• Event information, such as information you provide if you participate in contests or sweepstakes; customer group or focus group information; in-person or remote attendance or participation in broadcasts or other events.
• External information obtained from other sources, such as demographic information; updated shipping information; marketing information; information related to tracking technologies.
• Forum or feedback information, such as comments you make in any forum that we make available; reviews; answers you provide in surveys.
• Government identifier information, such as National Insurance number (e.g., if you apply for a private label credit card); or driver’s license or identification card information.
• Location information, such as your location when you use our Services or make a purchase.
• Preferences information, such as preferred sizes or colours of clothing
• Technical and online information, such as the platform provider where you connect to our Services; identifiers of devices you use to connect to our Services; internet protocol addresses; social media or other online identifiers.
• User interaction information, such as pages you were visiting when you came to our websites and pages you went to when you left our website; pages browsed; items you look at, hover over or click; information you type or enter into the Services; interactions with advertisements; information from other platforms where we interact including social media platforms operated by other companies; information collected through cookies, pixels, beacons, and other tracking technology
• Video and audio information, such as video or images that you send to us or upload into the Services; recordings we make if you participate in events or visit our places of business where we are recording.
• Other information that you provide in your use of our Services; information that we collect in the operation of our business.
• Information created or inferred based on the categories above, such as information from the use of our Services that we use to detect fraudulent behaviour.

The examples in the categories above are not exclusive, and other kinds of personal information are included in these categories.

How we collect personal information

We collect personal information from multiple sources including the following sources:

• Personal information we collect from you. We collect some personal information that you provide directly to us, such as contact information; payment information; order information; communication information; feedback information; preferences information; pictures and videos that you send to us; and other information you provide to us. In addition, a customer may share personal information about other people with us, including recipients of purchases.
• Personal information we collect through tracking technology. We collect some personal information through first-party or external-party technology when you use our Services, such as browsing and use information; information about devices that you use to access our Services; information collected through cookies, pixels, and similar tracking technology.
• Personal information we collect from our Affiliates. When you use our Services, we may access and use account information and other personal information that our Affiliates have collected for the purposes of providing Services to you.
• Personal information we collect from other companies. We collect personal information from service providers and external parties, such as shipping instructions information; credit information; information from advertisers; information from social media platforms; information that is generated through your use of our Services; information to supplement personal information we already have.
• Personal information we create. We create some personal information in the operation of our business or when you use our Services, such as analytics information and inferences information.

Who we share personal information with

We share the categories of personal information described above with others, including in the following categories:

• Service providers and external parties performing functions in support of our Services, such as
  • Breach and fraud detection, prevention, and response
  • Broadcast and platform providers.
  • Consulting and business services
  • Marketing and advertising
  • Payment processing and collections
  • Research and analytics.
  • Security
  • Social media platforms
  • Technology service
  • Temporary staffing
  • Website and application development
• Our Affiliates, such as companies that directly or indirectly own us, are owned by us, or are under common control with us.
• Other people, such as when you direct a representative to act on your behalf subject to verification, or when you refer someone to our Services.
• Mandatory recipients or recipients who need access to personal information for safety, security and legal purposes, such as law enforcement agencies or recipients engaged in legal processes.
• Companies with which we engage in business transactions, such as joint ventures, co-branded activities, companies that may purchase or rent all or any portion of our business or assets (including purchases or rentals of personal information assets), or companies with which we merge or engage in other similar kinds of transactions.

How we use personal information

We use personal information to provide the Services and to operate our business, including the following:

• Performing services, such as:
  • Account provision and maintenance, including creating and managing your account with us; providing customer service; verifying customer information; and providing other services during our business operations.
  • Customer service and communications, including responding to requests, comments, or questions through email, text message, telephone calls, postal mail, chat functions; maintaining user forms and product review capabilities; reviewing recorded calls or content of other communications for quality or customer service purposes.
  • Marketing and advertising, such as contextual marketing and advertising; personalizing user experience and marketing, including targeted product display; targeted marketing and advertising through the Services; marketing through emails, text messages, and other communications methods; re-targeted marketing and advertising across other websites, devices, and platforms; auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with relevant standards; engaging in analytics to personalize user experience; managing and communicating through our presence on social media platforms and other platforms
  • Payment-related activities, including processing payments; checking creditworthiness; evaluating payment options; providing financing; managing instalment payment programs; participating in private label credit card programs; collecting unpaid debt.
  • Providing technology to enable use and operation of Services; providing storage.
• Maintaining and improving Services and user experience, including:
  • Creating and updating applications, websites, and other features or functionality that we use
  • Debugging to identify and repair errors that may affect how the Services function.
  • Engaging in analytics related to improving Services or user experience.
  • Product safety or quality activities
• Fraud prevention, information security, and other security, including:
  • Measures to verify identity when an account is used for ordering or when the account is otherwise accessed.
  • Helping to ensure security and integrity, including by detecting and responding to fraud or security incidents.
  • Limiting payment fraud
  • Protecting against other malicious, deceptive, or illegal activity
• Internal research, including:
  • Developing and demonstrating technology
  • Conducting research, analytics, surveys, and focus groups to improve customer experiences, develop services and products, and provide better marketing and advertising.
• Other business purposes, including:
  • Performing, complying with, and enforcing legal obligations, including prosecuting people responsible for fraudulent, malicious, deceptive or illegal activities; defending claims; notifying of product recalls or other issues related to products; enforcing and notifying of our Terms, privacy statement, forum guidelines, other terms or conditions, and other policies and changes to such Terms, privacy statement, other policies, and other terms or conditions; and for records retention purposes.
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, made, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, made, or controlled by us.
• Selling or renting personal information, such as the sale or rental of customer lists, including without limitation sales of personal information in connection with a sale of all or part of QVC’s assets to an Affiliate or to an external party
• Any other purposes consistent with our applicable privacy statements

How we use tracking technology

We and other external parties may: use various tracking technologies that collect information when you interact with us or use the Services; collect information about your activities over time and across other websites and online or electronic services; and combine automatically collected and user interaction information with other information collected about you, including information collected from external parties. The types of tracking technologies we use change over time. Some examples of the kinds of tracking technologies we currently use are cookies, web beacons and pixels. The type of usage information collected through tracking technology may include the device you are using, your internet protocol address, device identifier, other unique identifier, providers you use to access the Services location, all of the areas within the Services that you visit, what content you are interested in or interact with, the time of the visit, or other information described above in the categories of personal information. The categories of tracking technologies we may use include:

• Functional, necessary, and performance technology for purposes such as providing functionality for the Services to operate; helping us deliver our Services and products you may purchase; routing traffic between servers; retaining user preferences; enabling you to log in and stay logged in; keeping your online shopping cart up to date; and helping us understanding how the Services are performing.
• Analytics and research technology for purposes such as enabling us to understand, improve, and research features and content on the Services, including how users use the Services and the content and products that users view most frequently.
• Location technology (including location based on your internet protocol address) for purposes such as verifying your location; preventing fraud; delivering or restricting content based on your location; and providing Services personalized to you with location-relevant content.
• Security technology for purposes such as detecting activity that might violate our rules and terms; preventing fraud, unauthorized access or activity, or other misuse of our Services; and protecting our business.
• Communication technology for purposes such as determining whether emails have been opened.
• Marketing and online behavioural advertising technology for purposes such as providing advertisements on the Services or on external party online services. Certain external parties engaged in marketing and advertising for us may participate in the Digital Advertising Alliance (“DAA”) You can learn more about the DAA AdChoices Program opt-out program for website browsers at https://www.youradchoices.com/  and mobile apps at https://www.aboutads.info/appchoices. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative. To learn more about opting out of such targeted advertising or to use the NAI Network Advertising Initiative, see the “Your choices and managing your personal information” section below.

We will recognize “do not track” browser signals where required by law, but we do not otherwise respond to “do not track” signals that are incorporated into browsers.

Your choices and managing your personal information

• Managing your personal information. We provide all customers with the option to obtain a copy of personal information, delete personal information or correct personal information. To exercise these options, please submit a request through NEED TO COMPLETE THIS. For security purposes, we do not send sensitive information (like credit card numbers or other sensitive information) when fulfilling a request for a copy of personal information. And when we delete personal information, we may retain information to comply with our legal obligations or our records retention practices.
• Managing marketing emails. You can opt out of marketing emails by clicking the unsubscribe link that is included at the end of each marketing email. You can also manage marketing emails by visiting the email preferences page at this link when you are logged into your account.
• Managing SMS text messages. To stop receiving promotional text messages, text STOP to NEED THIS
• Tracking technologies. You can set your browser to refuse cookies from websites, though please note that if you do so, you may not be able to access or use portions of the Services or certain offerings on the Services may not function as intended or as well. If you use a mobile device, you can use mobile device settings to limit mobile tracking technologies and associated activities.
• Targeted advertising. To learn more about opting out of targeted advertising using the Network Advertising Initiative tool, see https://www.networkadvertising.org/choices/ for its opt-out program for browser websites and https://www.networkadvertising.org/mobile-choice/ for its opt-out program for mobile apps. Please be aware that, even if you are able to opt out of certain kinds of interest-based ads, you will continue to receive non-targeted ads. We are not responsible for the effectiveness of, or compliance with, external-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

How we protect personal information 

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Services. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Services.

Information relating to children

The Services are not intended for children under the age of 13 and we do not knowingly collect personal information online from individuals under age 13. If we become aware that we have obtained personal information from a child under age 13, we will delete such information in accordance with applicable law.

Information relating to former customers 

If you cease using the Services, we will continue to use and disclose your personal information as set forth in this Privacy Statement.  You will continue to have choices in managing your personal information and may make these choices using the methods described above.

Services provided by others

This Privacy Statement does not apply to the personal information practices or other practices of companies that we do not own or control or to people that we do not employ or manage. Our Services may provide a link or otherwise provide access to external websites or services. We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for external websites or services. For example, we may allow you to communicate content to your social media account through a “share” feature. We also may use social media services such as matched ads to deliver ads to you on those social media platforms. If you share data using a social network, that sharing will be governed by the social network’s privacy policy and preferences or settings.  Depending on your social network settings, the Services may use information made public by your social network provider (such as profile pictures and similar information).

Changes to this Privacy Statement

Any changes to this Privacy Statement will be effective as of the effective date above, unless otherwise expressly indicated including, for example, changes made to information with respect to a specific country below). We will provide notice of changes to this Privacy Statement when we are required to do so under applicable law.

How to contact us

If you have questions or concerns with respect to how we use personal information, you may call… You may also ask questions about this Privacy Statement by contacting…